Customer Service Representative – Mining & Industrial

Essential Job Functions

You interact and provide customers with exceptional assistance in order processing and product information. You provide customer assistance with delivery performance and support in maintaining and improving SAP (or equivalent ERP) SD environment, as well as other dependent technologies.

Key Accountabilities:

  • Process customer orders (via phone, fax, email) using SAP system.
  • Maintain and invoice orders after a shipment is completed.
  • Process price changes on orders and ensure the information in the customer master data is up-to-date.
  • Support shared services with month end closing and other related tasks.
  • Support a growing number of products and continuously demonstrate proficiency in product knowledge.
  • Support to execute orders, which include arranging for delivery with common carriers, preparing Bills of Lading and routing to appropriate plant or terminals.
  • Respond to customer inquiries which may require adaptation of response or extensive research.
  • Provide responses to inquiries and customer difficulties within scope of authority.
  • Collaborate and work with Operations, Inventory Management, Logistics and Quality Control to support customers’ needs.
  • Assist Sales and other personnel regarding product, pricing and other information.
  • Assist in training and be trained in other cross-functional duties within the department.
  • Assume other duties and/or specific roles as necessary to assist the organization.
  • Office working environment with standard working schedule (work hours in excess of standard hours may be required including start early, stay late or work weekend).

Skills & Knowledge Required

  • Minimum of 3-5 years in general or customer service experience.
  • Associate degree or higher in relevant course of study preferred but not essential.
  • SAP experience or knowledge is a plus.
  • Knowledgeable in logistic module is a plus.
  • Knowledge of bulk liquid and packaged products shipped in associated types of containers, railcars or utilizing varied shipping equipment is a plus.
  • Experience in mining and refineries is a plus.
  • Bilingual is a plus.
  • Ability to develop strong partnerships with internal and external customers.
  • Proficient in Microsoft Office (Word, PowerPoint, Excel and Outlook).
  • Possess a strong work ethic and able to work effectively in a team.
  • Travel required 0-5%.


Key Relations:

  • Customers
  • Logistics
  • Inventory Management

Key Metrics Areas:

  • OTD Performance
  • Price changes condition
  • Order Sources
  • PGI transactions

About TKI:

As a part of the worldwide specialty company Tessenderlo Group, Tessenderlo Kerley, Inc. (TKI) produces and markets specialty chemical solutions, including fertilizers, crop protection products and process chemicals and services to diverse markets around the world. TKI operates 11 manufacturing plants in North America in addition to an extensive terminal network. TKI is a growing company headquartered in Phoenix, Arizona.

Why join TKI:

  • Work/life balance
  • Fun and rewarding environment
  • Learning, development and team work
  • Community involvement/outreach
  • Challenging and meaningful work

Benefits & Rewards:

  • Medical-Dental-Vision-Prescription (low employee premiums!)
  • 401k Plan with dollar for dollar matching, up to the first 5% of employee contribution
  • 401k Company Retirement Contribution at year-end, equal to 4% of annual base salary
  • Short-Term Incentive awards based on measured performance criteria
  • Life Insurance – 2x Annual Base Salary
  • Paid vacation & sick time & 10 paid holidays per year
  • Tuition Reimbursement- up to $5,000 per calendar year- Non Taxable
  • Adoption Assistance-up to $7,500 in reimbursement assistance
  • Business Travel Life & Accident Insurance
  • Flexible Spending Account
  • Telemedicine program - for you and your dependents
  • Long-Term Disability insurance
  • Company referral program